Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
- Refunds for international buyers are issued in the current currency conversion rate of the moment.
- We do not issue refunds on opened products. Occasionally, depending on the situation, we may give store credit for purchases of opened items. This is done under very special circumstances.
- We cannot issue refunds to clients who have had a negative reaction to our products. It is the customer's responsibility to make sure that they are not allergic or sensitive to any ingredients in our products. We provide concise ingredients lists for all of our products on every product page. Jolicoeur Skincare is not liable for any individual reaction to any particular ingredient. Remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs.
How long does it take to process a refund?
Credit card refunds usually take 5-10 business days to appear on your statement.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.