Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
A restocking fee of 15% is applied to every refund issued. This is non-negotiable.
Please do not send your purchase back to us without receiving a return authorization. Do not send parcels back to us using the return address on our boxes. This address is not a valid mailing address and any mail sent there may be lost. If you do send your parcel to the address listed on our shipping box, the parcel may NOT be received by us and your return may NOT be eligible for a refund. If you send your parcel to us without a return authorization form, your return may NOT be accepted.
If you would like to exchange your unopened product for a new item, please go to the main page of our website and click on the link in the footer of the page that says "Return Center". Please follow the prompts listed on the page.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
RETURNED MAIL FEE/ RETURNED MAIL REFUND REQUESTS
Any and all parcels that are returned to us by USPS or any of our other carriers for any reason will be resent back to the recipient at no additional cost. If the recipient no longer wishes to receive their parcel, we will issue the recipient a refund minus the original shipping cost. If the item is sent back via USPS, an additional 15% restocking fee will be applied (this fee will be used to cover any and all fees associated with parcel). Other carriers tend to charge a return mail fee calculated on a case by case basis. If the item is sent back VIA any other carrier, the calculated return mail fee will be deducted from any refunds given.
For more information on how refunds work, please see our Refund Policy